Perception Check free essay sample

I will inform the audience in 3 ways, why perception checking is a good tool to help people understand others. Perception checking is just like looking at different picures that are shown to us where sometimes there would be a face but in actuality there was two or more faces hidden contained in that drawing as we examined the documents. Perception is important to help people understand other accurately instead of jumping to conclusion thinking the wrong thoughts. From my experience I learned its important to do perception check on people who usually are some way yet that day they are different. Sometimes, assumptions are correct, other times, they are dead-wrong and a potential trigger for conflict. Just like it happened to me with my boss. He is a pretty funny guy and very chill. One day I had a discussion with my boss and I told one of my co-wokers â€Å"im leaving† what I meant by that is that I was leaving home. We will write a custom essay sample on Perception Check or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Next day I see my boss not talking to me usually his very talkative and funny, and I felt like something was wrong. Alvaro, usually your always smilling and talking but today seems like your mad† I said â€Å"makes me think that your still mad for what happened yesterday but it could be something that happened today right or wrong? †. â€Å"yes diego I heard that you were going stop working here†, alvaro said. Then I explained the miss understanding that happened. So it is vitally important that we are always observing and doing some major perception checking when ever we feel like someone is getting the wrong impression or maybe i feel like someone is thinking differently of me in some type of way. Another experience with perception check that I had was with my friend that barely texts with periods. One day she was texting me with periods and I felt like I had to do a perception check to see what was wrong with her. â€Å"i see you texting me with period something that you never do† I said â€Å"makes me think something happen at home or that yuou dont want to talk to me, im I right? †. â€Å"Yes diego something is wrong but its personal, ill text you tomorrow. Even though she didnt told me what was wrong with her at least that let me know that it wasnt something against me. For my last perception checking statement I notice my energetic teammate from soccer just sitting alone with his headphones on and just looking down. I had to do a perception check. â€Å"ivan, I usually see you sitting with all the teammates and not alone listening to music. † I said, â€Å"makes me think something is wrong between you and maria, im I right? †. â€Å"no diego I just lost my car keys and I cant find it and stressing†. I was actually way off but at least he opened himself to me telling me what was wrong. Without perception checking we would automatically think that people dislike us for certain reasons, maybe just because they are using their body language to speak, or if someone was just starring at you for no reason. Without perception checking it would leave us always guessing and if I wouldnt do the perception check I could have been thinking the wrong idea of my friend ivan. Perception check is a good to help understand and know what is wrong with someone.

What Peasants and Laborers Wore in the Medieval Ages

What Peasants and Laborers Wore in the Medieval Ages While the fashions of the upper classes were changing with the decade (or at least the century), peasants and laborers stuck to the useful, modest garments their progenitors had been clad in for generations during the Middle Ages. Of course, as the centuries passed, minor variations in style and color were bound to appear; but, for the most part, medieval European peasants wore very similar clothing in most countries from the 8th to the 14th century. The Ubiquitous Tunic The basic garment worn by  men, women, and children alike was a tunic. This appears to have evolved from the Roman tunica of late antiquity. Such tunics are made either by folding over a long piece of fabric and cutting a hole in the center of the fold for the neck;  or by sewing two pieces of fabric together at the shoulders, leaving a gap for the neck. Sleeves, which werent always part of the garment, could be cut as part of the same piece of fabric and sewn closed  or added later. Tunics fell to at least the thighs. Though the garment might be called by different names at different times and places, the construction of the tunic was essentially the same throughout these centuries. At various times, men and, less often, women wore tunics with slits up the sides to afford more freedom of movement. An opening at the throat was fairly common to make it easier to put on over ones head; this might be a simple widening of the neck hole; or, it might be a slit that could be tied closed with cloth ties or left open with plain or decorative edging. Women wore their tunics long, usually to mid-calf, which made them, essentially, dresses. Some were even longer, with trailing trains that could be used in a variety of ways. If any of her chores required her to shorten her dress, the average peasant woman could tuck the ends of it up in her belt. Ingenious methods of tucking and folding could turn the excess fabric into a pouch for carrying picked fruit, chicken feed, etc.; or, she could wrap the train over her head to protect herself from the rain. Womens tunics were usually made of wool. Woolen fabric could be woven rather finely, though the quality of the cloth for working-class women was mediocre at best. Blue was the most common color for a womans tunic; though many different shades might be achieved, the blue dye made from the woad plant was used on a large percentage of manufactured cloth. Other colors were unusual, but not unknown: pale yellow, green, and a light shade of red or orange could all be made from less-expensive dyes. All these colors would fade in time; dyes that stayed fast over the years were too expensive for the average laborer. Men generally wore tunics that fell past their knees. If they needed them shorter, they could tuck the ends in their belts; or, they could hike up the garment and fold fabric from the middle of the tunic over their belts. Some men, particularly those engaged in heavy labor, might wear sleeveless tunics to help them deal with the heat. Most mens tunics were made of wool, but they were often coarser and not as brightly colored as womens wear. Mens tunics could be made from beige (undyed wool) or frieze (coarse wool with a heavy nap) as well as more finely woven wool. Undyed wool was sometimes brown or gray, from brown and gray sheep. Undergarments Realistically, there is no telling whether or not most members of the working classes wore anything between their skin and their woolen tunics until the 14th century. The contemporary artwork depicts peasants and laborers at work without revealing whats worn underneath their outer garments. But usually the nature of undergarments is that theyre worn under other garments and are therefore ordinarily unseen; so, the fact that there are no contemporary representations shouldnt hold much weight. In the 1300s, it became the fashion for people to wear shifts, or undertunics, that had longer sleeves and lower hemlines than their tunics, and therefore were plainly visible. Usually, among the working classes, these shifts would be woven from hemp and would remain undyed; after many wearings and washings, they would soften up and lighten in color. Field workers were known to wear shifts, hats, and little else in the heat of summer. More affluent people could afford linen undergarments. Linen could be fairly stiff, and unless bleached it wouldnt be perfectly white, though time, wear, and cleansing could make it lighter and more flexible. It was unusual for peasants and laborers to wear linen, but it wasnt altogether unknown; some of the clothing of the prosperous, including undergarments, were donated to the poor upon the wearers death. Men wore braes or loincloths for underpants. Whether or not women wore underpants remains a mystery. Shoes and Socks It was not at all uncommon for peasants to go about barefoot, especially in warmer weather. But in cooler weather and for work in the fields, fairly simple leather shoes were regularly worn. One of the most common styles was an ankle-high boot that laced up the front. Later styles were closed by a single strap and buckle. Shoes were known to have had wooden soles, but it was just as likely for soles to be constructed of thick or multi-layered leather. Felt was also used in shoes and slippers. Most shoes and boots had rounded toes; some shoes worn by the working class might have somewhat pointed toes, but workers didnt wear the extreme pointy styles that were at times the fashion of the upper classes. As with undergarments, its difficult to determine when stockings came into common use. Women probably didnt wear stockings any higher than the knee; they didnt have to  since their dresses were so long. But men, whose tunics were shorter and who were unlikely to have heard of trousers, let alone wear them, often wore hose up to the thighs. Hats, Hoods, and Other Head-Coverings For every member of society, a head-covering was an important part of ones attire, and the working class was no exception. Field workers often wore broad-brimmed straw hats to keep off the sun. A coif, a linen or hemp bonnet that fit close to the head and was tied under the chin,  was usually worn by men undertaking messy work such as pottery, painting, masonry,  or crushing grapes. Butchers and bakers wore kerchiefs over their hair; blacksmiths needed to protect their heads from flying sparks and might wear any of a variety of linen or felt caps. Women usually wore veils, a simple square, rectangle, or oval of linen kept in place by tying a ribbon or cord around the forehead. Some women also wore wimples, which attached to the veil and covered the throat and any exposed flesh above the tunics neckline. A barbette (chin strap) might be used to keep the veil and wimple in place, but for most working-class women, this extra piece of fabric may have seemed like an unnecessary expense. Headgear was very important for the respectable woman; only unmarried girls and prostitutes went without something covering their hair. Both men and women wore hoods, sometimes attached to capes or jackets. Some hoods had a length of fabric in the back that the wearer could wrap around his neck or his head. Men were known to wear hoods that were attached to a short cape that covered the shoulders, very often in colors that contrasted with their tunics. Both red and blue became popular colors for hoods. Outer Garments For men who worked outdoors, an additional protective garment would usually be worn in cold or rainy weather. This could be a simple sleeveless cape or a coat with sleeves. In the earlier Middle Ages, men wore fur capes and cloaks, but there was a general view among medieval people that fur was worn only by savages, and its use went out of vogue for all but garment linings for quite some time. Though they lacked todays plastic, rubber, and Scotch-Guard, medieval folk could still manufacture fabric that resisted water, at least to a degree. This could be done by fulling wool during the manufacturing process, or by waxing the garment once it was complete. Waxing was known to be done in England, but seldom elsewhere due to the scarcity and expense of wax. If wool was made without the stringent cleansing of professional manufacturing, it would retain some of the sheeps lanolin and would, therefore, be naturally somewhat water-resistant. Most women worked indoors and didnt often have need of a protective outer garment. When they went out in cold weather, they might wear a simple shawl, cape, or pelisse. This last was a fur-lined coat or jacket; the modest means of peasants and poor laborers limited the fur to cheaper varieties, such as goat or cat. The Laborers Apron Many jobs required protective gear to keep the laborers everyday wear clean enough to wear every day. The most common protective garment was the apron. Men would wear an apron whenever they performed a task that could cause a mess: filling barrels, butchering animals, mixing paint. Usually, the apron was a simple square or rectangular piece of cloth, often linen and sometimes hemp, which the wearer would tie around his waist by its corners. Men usually didnt wear their aprons until it was necessary and removed them when their messy tasks were done. Most chores that occupied the peasant housewifes time were potentially messy; cooking, cleaning, gardening, drawing water from the well, changing diapers. Thus, women typically wore aprons throughout the day. A womans apron often fell to her feet and sometimes covered her torso as well as her skirt. So common was the apron that it eventually became a standard part of the peasant womans costume. Throughout much of the Early and High Middle Ages, aprons were undyed hemp or linen, but in the later medieval period, they began to be dyed a variety of colors. Girdles Belts, also known as girdles, were common accouterments for men and women. They might be made from rope, fabric cords, or leather. Occasionally belts might have buckles, but it was more common for poorer folk to tie them instead. Laborers and peasants not only tucked up their clothing with their girdles, but they also attached tools, purses, and utility pouches to them. Gloves Gloves and mittens were also fairly common and were used to protect the hands from injury as well as for warmth in cold weather. Workers such as masons, blacksmiths, and even peasants cutting wood and making hay were known to use gloves. Gloves and mittens could be of virtually any material, depending on their specific purpose. One type of workers glove was made from sheepskin, with the wool on the inside, and had a thumb and two fingers to offer a little more manual dexterity than a mitten. Nightwear The idea that all medieval people slept naked is unlikely; in fact, some period artwork shows folk in bed wearing a simple shirt or gown. But due to the expense of clothing and the limited wardrobe of the working class, it is quite possible that many laborers and peasants slept naked, at least during warmer weather. On cooler nights, they could wear shifts to bed,  possibly even the same ones theyd worn that day under their clothes. Making and Buying Clothes All clothing was hand-sewn, of course, and was time-consuming to make compared to modern machine methods. Working-class folk couldnt afford to have a tailor make their clothes, but they could trade with or purchase from a neighborhood seamstress or make their outfits themselves, especially since fashion was not their foremost concern. While some made their own cloth, it was far more common to purchase or barter for finished cloth, either from a draper or peddler or from fellow villagers. Mass-produced items like hats, belts, shoes and other accessories were sold in specialty stores in big towns and cities, by peddlers in rural areas, and at markets everywhere. The Working-Class Wardrobe It was sadly all too common in a feudal system for the poorest folk to own nothing more than the clothes on their back. But most people, even peasants, werent quite that poor. People usually had at least two sets of clothes: everyday wear and the equivalent of Sunday best, which would not only be worn to church (at least once a week, often more frequently) but to social events as well. Virtually every woman, and many men, were capable of sewing, if only just a little, and garments were patched and mended for years. Garments and good linen undergarments were even bequeathed to heirs or donated to the poor when their owner died. More prosperous peasants and artisans would often have several suits of clothes and more than one pair of shoes, depending on their needs. But the amount of clothing in any medieval persons wardrobe, even a royal personage, couldnt come near what modern people usually have in their closets today. Sources Piponnier, Francoise, and Perrine Mane, Dress in the Middle Ages. New Haven: Yale University Press, 1997.Kà ¶hler, Carl, A History of Costume. George G. Harrap and Company, Limited, 1928; reprinted by Dover.Norris, Herbert, Medieval Costume and Fashion.: London: J.M. Dent and Sons, 1927; reprinted by Dover.Netherton, Robin, and Gale R. Owen-Crocker, Medieval Clothing and TextilesBoydell Press, 2007. Jenkins, D.T., editor. The Cambridge History of Western Textiles, vols. I and II. Cambridge: Cambridge University Press, 2003.

Telecommuting, aka Tele-working Research Paper Example | Topics and Well Written Essays - 2250 words

Telecommuting, aka Tele-working - Research Paper Example Telecommuting has significantly altered the traditional offices through the introduction of phones, computers and other telecommunications tools at off-site locations. Golden (2001) stated that the formation of telecommuting has been explored through several terms such as telework, distance work, remote work, flexi work and home based work among others. However, there are no clear definitions that exist regarding the term telecommuting. Several authors have provided varying definitions regarding telecommuting. For instance Olson (1987) denoted telecommuting as an organizational work which is executed outside of the company premises. It is augmented by information technology (IT). Telecommuters are employees who habitually spend about two to four days in a week, performing their tasks at home. Korte & Wynne (1996) recommended that there are three dimensions of telecommuting namely location, implementation of IT and communication network. In the US, telecommuting is referred as telewor king while in Europe telecommuting is denoted as distance working and off-site working. Hamilton (2002) stated telecommuting as a schedule where employees conduct their work at home for a certain percentage of core working time. The place of work can be at home, at a remote office location or some other places which are outside of main office premise. Considering this aspect, it can be stated that telecommuting is an alternative method of work system where employees spend a consistent amount of time at a location other than office, essentially working from home through using computer and telecommunication system. According to Cross (2013), telecommuting means performing work at a location away from workplace and then sending the outcome of the performed work through the electronic medium. The following figure depicts the telecommuting work system: Fig 1: Telecommuting Work System Fig 1: Cross (2013) From the above figure, it can be stated that telecommuting usually supplements diffe rent office based functions. Green, Lopez, Wysocki & Kepner (2003) defined popular terms which cover telecommuting as a remote work, ‘location independent tasks’ and ‘home distributed data processing’ among others. Telecommuting is basically preformed on a terminal which is connected by modem and telephone line to mainframe computer of office. Telecommuting is also performed through personal computer systems where the competed tasks are transmitted over telecommunication media to the organizations’ computer facilities (Green, Lopez, Wysocki & Kepner, 2003). Telecommuting work provisions have a range of procedures depending on the requirements of employees and organizations. For instance, part time telework permits employees to avoid regular travels to the main office, which may or may not be conveniently reachable. Part time telework comprises work of editors or designers who frequently perform as outworkers. On the other hand, full time telework all ows employees to perform as a part of virtual teams who assemble through electronic media from different locations in order to conduct organizational tasks. An example of full time telework comprises medical transcriptionists who perform their tasks at home for an established organization (Green, Lopez, Wysocki & Kepner, 2003). Current telecommuting technologies Successful telecommuting necessitates a number of technologies which permit employees to efficiently communicate with coworkers, supervisors and clienteles. A few of the

HISTORY SUMMARY FOR FDR & JEWISH REFUGEE INCIDENT and KAMIKAZE PILOTS Essay

HISTORY SUMMARY FOR FDR & JEWISH REFUGEE INCIDENT and KAMIKAZE PILOTS - Essay Example Roosevelt was one of the few men during his time who understood what has happening and looked for ways to defeat Hitler and put an end to the Holocaust. The Roosevelt administration did everything possible to save the Jews and the victims of the Nazis. Rosen reveals in his book that President Roosevelt, in spite of the Great Depression wherein a lot of Americans lost their jobs after the stock market crashed, widespread American isolationism, strict immigration legislation, and extensive Semitism which then prevailed in America, did not abandon the Jews; he led the Allies in war against Hitler and the Nazis which cost fifty million lives. President Roosevelt also maintained close ties with many Jewish leaders, many of whom he appointed to high-level positions which include the Supreme Court. During the weaker periods of his presidency, he made many attempts to allow Jewish refugees to enter the United States. While the Holocaust was happening, there was clamor in America to remain ne utral regarding European affairs and distrust anything that had a tinge of internationalism. The American Jews were also divided with regard to coming up with the best policy for freeing their fellow Jews from the Nazis. Many accusations were thrown at President Roosevelt for the way he handled the Holocaust and Rosen considers these to be unfair. One of these accusations involved the SS St. Louis, a shipload of German Jewish refugees which was turned away from Cuba and denied permission to dock in the United States. The SS St. Louis left Hamburg in May of 1939 before World War I broke out or before the Final Solution was imposed. The Final Solution began when Germany invaded the Soviet Union in 1941. Cuba refused to let the German Jewish passengers leave the ship because they had bough visas which were considered illegal under Cuban law. The United States government under Roosevelt immediately acted on the problem. Rosen explains how the Roosevelt administration tried to convince C uba to permit the Jews to enter and even went as far as bribing the Cuban government to allow the passengers of the ship to enter Cuba. Rosen also made mention of the efforts FDR’s people to arranged for the ship’s passengers to be taken in by England and by other European countries and avoid being returned to Germany. The Jews were aware that the Americans had saved them. Rosen also said that the Roosevelt administration found difficulty in making an exception in U.S. immigration policy. This was due to the fact that a lot of Americans had feared the increasing wave of immigrants who mostly created trouble such as the anarchists who bombed Haymarket in Chicago in 1886, those who gave rise to violent, radical, and revolutionary labor movements, and the Polish anarchist who assassinated President William McKinley in 1901. The Roosevelt administration was also accused of failing to denounce the Holocaust. Because of this FDR was thought of as having been part of the cons piracy of silence while the Holocaust was happening. According to Rosen, there was no such conspiracy and that FDR did not keep silent while millions of Jews died at the hand of Hitler and his Nazis. As a matter of fact, Roosevelt expressed his outrage over the way Hitler treated the Jews. He thought that Hitler was insane.

Amadeus Essay Example | Topics and Well Written Essays - 250 words

Amadeus - Essay Example of Salieri’s character to come up with the plays main theme, however, different theories are being studied on the truth behind Mozart’s death (Shaffer). I enjoyed this play because it was more realistic and the touch of tragedy and drama made it more interesting and easier to understand. It also portrayed classic rivalry wherein there was jealousy, attempts of suicide and murder, and slight mention of love and relationships which can also be seen in books and movies today. Compared to the tragedy play â€Å"Romeo and Juliet†, Amadeus was slightly more interesting from a male standpoint. What I disliked about this play was the thin line between fiction and non-fiction. It would be much better if it was a fiction or a non-fiction and not a combination of the two to enable the audience to relate it to their lives and resonate on the feelings it portray, in which case this play failed to do so. Another thing I disliked about it was the several revisions Shaffer did from the original play, I think, for others to believe on what was written, a writer must stick to its

Banking, Customer Satisfaction IDBI Bank Awareness

Banking, Customer Satisfaction IDBI Bank Awareness CHAPTER- I 1.1 Title of the study 1.2 Scope of the study 1.3 Objective of the study 1.4 Significance of study 1.5 Researcher methodology 1.1 Title of the study:- â€Å"A survey on banking products, customer satisfaction awareness of IDBI Bank† 1.2 Scope Importance of the Study Each and every project study along with its certain objectives also have scope for  future. And this scope in future gives to new researches a new need to research a  new project with a new scope. Scope of the study not only consist one or two future  business plan but sometime it also gives idea about a new business which becomes  much more profitable for the researches then the older one. Scope of the study could give the projected scenario for a new observed in my project  are not exactly having all the features of the scope which I described above but also  not lacking all the features. Research study could give an idea of network expansion for capturing more  market and customer with better services and lower cost, with out compromising  with quality. In future customer requirements could be added with the product and services for  getting an edge over competitors. Consumer behavior could also be used for the purpose of launching a new  product with extra benefits which are required by customers for their account  (saving or current ) and/or for their investments. Factors which are responsible for the performance for bank can also be used for  the modification of the strategy and product for being more profitable. 1.3 Objectives of the study:- To know the customer needs and expectations. To find out the factors which customer take into consideration in opening a account To know that up to what extent a customer is satisfied with the bank To know the customer complaints and their redressal 1.4 Significance of the study:- Every research is conducted to fulfill certain objectives and these objective in turn fulfill some purpose and are of significance for one or more then one party these research is significant for:- To the Researcher:- This study provides the researcher a practical insight of various activities and function of the bank The researcher will also be able to develop on in depth knowledge of banking sector The study is also required for the partial fulfillment of the requirement for the degree of MBA as per the curriculum To the Bank:- The study would help IDBI Bank to know the customers attitude (about awareness and satisfaction level) towards its various products. 1.5 Research Methodology:- 1) Type of Research Research is descriptive in nature 2) Universe Customer of IDBI Bank in New Delhi 3) Sampling Unit Existing customer of IDBI Bank 4) Sampling Technique Convenience method of sampling was used 5) Sample Size 200 respondents 6) Data Type Primary secondary data PRIMARY DATA The Primary data are those which are collected afresh and for the first time, and thus  happen to be original in character. SECONDARY DATA The secondary data are those which have already been collected by someone else  and which have already been passed through the statistical process. CHAPTER II 2.1 Industry Introduction 2.2 Introduction to IDBI bank: All about 2.3 Management Organization 2.4 IDBI bank business chart 2.5 IDBI bank organizational chart 2.6 Product Services 2.7 Subsidiaries of IDBI 2.8 Review of literature 2.1 Industry introduction The Indian Banking industry, which is governed by the Banking Regulation  Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise  commercial banks and the co-operative banks. In terms of ownership,  commercial banks can be further grouped into nationalized banks, the State  Bank of India and its group banks, regional rural banks and private sector  banks (the old/ new domestic and foreign). These banks have over 67,000  branches spread across the country in every city and villages of all nook and  corners of the land. The first phase of financial reforms resulted in the nationalization of 14 major  banks in 1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a significant growth in the geographical coverage of  banks. Every bank had to earmark a minimum percentage of their loan  portfolio to sectors identified as â€Å"priority sectors†. The manufacturing sector  also grew during the 1970s in protected environs and the banking sector was  a critical source. The next wave of reforms saw the nationalization of 6 more  commercial banks in 1980. Since then the number of scheduled commercial  banks increased four-fold and the foreign banks (numbering42), regional rural  banks and other scheduled commercial banks accounted for 5.7 percent, 3.9  percent and 12.2 percent respectively in deposits and 8.41 percent, 3.14  percent and number of bank branches increased eight-fold. And that was not  the limit of growth. After the second phase of financial sector reforms and liberalization of the  sector in the early nineties, the Public Sector Banks (PSB) s found it  extremely difficult to compete with the new private sector banks and the  foreign banks. The new private sector banks first made their appearance after  the guidelines permitting them were issued in January 1993. Eight new  private sector banks are presently in operation. These banks due to their late  start have access to state-of-the-art technology, which in turn helps them to  save on manpower costs. During the year 2000, the State Bank Of India (SBI) and its 7 associates  accounted for a 25 percent share in deposits and 28.1 percent share in credit. The 20 nationalized banks accounted for 53.2 percent of the deposits and 47.5  percent of credit during the same period. Current Scenario: The industry is currently in a transition phase. On the one hand, the PSBs,  which are the mainstay of the Indian Banking system are in the process of  shedding their flab in terms of excessive manpower, excessive non  Performing Assets (Npas) and excessive governmental equity, while on the  other hand the private sector banks are consolidating themselves through  mergers and acquisitions.   PSBs, which currently account for more than 78 percent of total banking  industry assets are saddled with NPAs (a mind-boggling Rs 830 billion in  2000), falling revenues from traditional sources, lack of modern technology  and a massive workforce while the new private sector banks are forging  ahead and rewriting the traditional banking business model by way of their  sheer innovation and service. The PSBs are of course currently working out  challenging strategies even as 20 percent of their massive employee strength  has dwindled in the wake of the successful Voluntary Retirement Schemes  (VRS) schemes. The private players however cannot match the PSBs great reach, great size  and access to low cost deposits. Therefore one of the means for them to  combat the PSBs has been through the merger and acquisition (M A) route. Over the last two years, the industry has witnessed several such instances. For instance, HDFC Banks merger with Times Bank Icici Banks acquisition  of ITC Classic, Anagram Finance and Bank of Madurai. Centurion Bank,  Indusind Bank, Bank of Punjab, Vysya Bank are said to be on the lookout. The  UTI bank- Global Trust Bank merger however opened a pandoras box and  brought about the realization that all was not well in the functioning of many  of the private sector banks. Private sector Banks have pioneered internet banking, phone banking,  anywhere banking, mobile banking, debit cards, Automatic Teller Machines  (ATMs) and combined various other services and integrated them into the  mainstream banking arena, while the PSBs are still grappling with disgruntled  employees in the aftermath of successful VRS schemes. Also, following  Indias commitment to the W To agreement in respect of the services sector,  foreign banks, including both new and the existing ones, have been permitted  to open up to 12 branches a year with effect from 1998-99 as against the  earlier stipulation of 8 branches. Tasks of government diluting their equity from 51 percent to 33 percent in  November 2000 has also opened up a new opportunity for the takeover of  even the PSBs. The FDI rules being more rationalized in Q1FY02 may also  pave the way for foreign banks taking the M A route to acquire willing Indian  partners. Meanwhile the economic and corporate sector slowdown has led to an  increasing number of banks focusing on the retail segment. Many of them are  also entering the new vistas of Insurance. Banks with their phenomenal reach  and a regular interface with the retail investor are the best placed to enter into  the insurance sector. Banks in India have been allowed to provide fee-based  insurance services without risk participation, invest in an insurance company  for providing infrastructure and services support and set up of a separate  joint- venture insurance company with risk participation. Aggregate Performance of the Banking Industry Aggregate deposits of scheduled commercial banks increased at a  compounded annual average growth rate (Cagr) of 17.8 percent during 1969-99, while bank credit expanded at a Cagr of 16.3 percent per annum. Banks  investments in government and other approved securities recorded a Cagr of  18.8 percent per annum during the same period. In FY01 the economic slowdown resulted in a Gross Domestic Product (GDP)  growth of only 6.0 percent as against the previous years 6.4 percent. The WPI  Index (a measure of inflation) increased by 7.1 percent as against 3.3 percent  in FY00. Similarly, money supply (M3) grew by around 16.2 percent as against 14.6  percent a year ago. The growth in aggregate deposits of the scheduled commercial banks at 15.4  percent in FY01 percent was lower than that of 19.3 percent in the previous  year, while the growth in credit by SCBs slowed down to 15.6 percent in FY01  against 23 percent a year ago. The industrial slowdown also affected the earnings of listed banks. The net  profits of 20 listed banks dropped by 34.43 percent in the quarter ended  March 2001. Net profits grew by 40.75 percent in the first quarter of 2000-2001, but dropped to 4.56 percent in the fourth quarter of 20002001. On the Capital Adequacy Ratio (CAR) front while most banks managed to  fulfill the norms, it was a feat achieved with its own share of difficulties. The  CAR, which at present is 9.0 percent, is likely to be hiked to 12.0 percent by  the year 2004 based on the Basle Committee recommendations. Any bank  that wishes to grow its assets needs to also shore up its capital at the same  time so that its capital as a percentage of the risk-weighted assets is  maintained at the stipulated rate. While the IPO route was a much-fancied one  in the early ‘90s, the current scenario doesnt look too attractive for bank  majors. Consequently, banks have been forced to explore other avenues to shore up  their capital base. While some are wooing foreign partners to add to the  capital others are employing the M A route. Many are also going in for right  issues at prices considerably lower than the market prices to woo the  investors. Interest Rate Scene The two years, post the East Asian crises in 1997-98 saw a climb in the global  interest rates. It was only in the later half of FY01 that the US Fed cut interest  rates. India has however remained more or less insulated. The past 2 years in  our country was characterized by a mounting intention of the Reserve Bank  Of India (RBI) to steadily reduce interest rates resulting in a narrowing  differential between global and domestic rates. The RBI has been affecting bank rate and CRR cuts at regular intervals to  improve liquidity and reduce rates. The only exception was in July 2000 when  the RBI increased the Cash Reserve Ratio (CRR) to stem the fall in the rupee  against the dollar. The steady fall in the interest rates resulted in squeezed  margins for the banks in general. Governmental Policy: After the first phase and second phase of financial reforms, in the 1980s  commercial banks began to function in a highly regulated environment, with  administered interest rate structure, quantitative restrictions on credit flows,  high reserve requirements and reservation of a significant proportion of  lendable resources for the priority and the government sectors. The  restrictive regulatory norms led to the credit rationing for the private sector  and the interest rate controls led to the unproductive use of credit and low  levels of investment and growth. The resultant ‘financial repression led to  decline in productivity and efficiency and erosion of profitability of the  banking sector in general. This was when the need to develop a sound commercial banking system was  felt. This was worked out mainly with the help of the recommendations of the  Committee on the Financial System (Chairman: Shri M. Narasimham), 1991. The resultant financial sector reforms called for interest rate flexibility for  banks, reduction in reserve requirements, and a number of structural  measures. Interest rates have thus been steadily deregulated in the past few  years with banks being free to fix their Prime Lending Rates(PLRs) and  deposit rates for most banking products. Credit market reforms included  introduction of new instruments of credit, changes in the credit delivery  system and integration of functional roles of diverse players, such as, banks,  financial institutions and non-banking financial companies (Nbfcs). Domestic Private Sector Banks were allowed to be set up, PSBs were allowed  to access the markets to shore up their Cars. Implications Of Some Recent Policy Measures: The allowing of PSBs to shed manpower and dilution of equity are moves that  will lend greater autonomy to the industry. In order to lend more depth to the  capital markets the RBI had in November 2000 also changed the capital  market exposure norms from 5 percent of banks incremental deposits of the  previous year to 5 percent of the banks total domestic credit in the previous  year. But this move did not have the desired effect, as in, while most banks  kept away almost completely from the capital markets, a few private sector  banks went overboard and exceeded limits and indulged in dubious stock  market deals. The chances of seeing banks making a comeback to the stock  markets are therefore quite unlikely in the near future. The move to increase  Foreign Direct Investment FDI limits to 49 percent from 20 percent during the  first quarter of this fiscal came as a welcome announcement to foreign  players wanting to get a foot hold in the Indian Markets by in vesting in willing  Indian partners who are starved of net worth to meet CAR norms. Ceiling for  FII investment in companies was also increased from 24.0 percent to 49.0  percent and have been included within the ambit of FDI investment. IDBI bank: all about The economic development of any country depends on the extent to which its  financial system efficiently and effectively mobilizes and allocates resources. There are a number of banks and financial institutions that perform this  function; one of them is the development bank. Development banks are  unique financial institutions that perform the special task of fostering the  development of a nation, generally not undertaken by other banks. Development banks are financial agencies that provide medium-and long-term financial assistance and act as catalytic agents in promoting balanced  development of the country. They are engaged in promotion and development  of industry, agriculture, and other key sectors. They also provide  development services that can aid in the accelerated growth of an economy. The objectives of development banks are: To serve as an agent of development in various sectors, viz. industry,  agriculture, and international trade To accelerate the growth of the economy To allocate resources to high priority areas To foster rapid industrialization, particularly in the private sector,  so as to provide employment opportunities as well as higher production   To develop entrepreneurial skills To promote the development of rural areas To finance housing, small scale industries, infrastructure, and social  utilities. 2.2 Introduction to the Bank IDBI the tenth largest development bank in the world has promoted world class institutions in India. A few of such institution built by IDBI are the National Stock Holding Corp. (NSE), the National Securities Depository Services Ltd.( NSDL ) Stock Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of institutions, which have revolutionized the Indian Financial Markets. IDBI promoted IDBI BANK to mark the formal foray of the Idbi group into commercial Banking. Idbi Bank, which began with an equity capital base of Rs. 1000 million (Rs.800 million contribute by IDBI and Rs. 200 millions by SIDBI), commenced its first branch at Indore in November 1995. The birth of Idbi bank took place after RBI issued guidelines for entry of new private sector banks in January 93. Subsequently, IDBI as promoters sought permission to establish a commercial bank and retained KPMG a management consultant of international repute to prepare the principle approval to establish Idbi bank on February 11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th September 1994 with its registered office at Indore. The Certificate of Commencement of Business was received on 2nd December 1994. Banks registered office is in Indore and Head Office in Mumbai. One of the reason for the growth of Indian banks like ICICI and IDBI is that they have been allowed freedom to open any no. of branches in a particular city or suburb. They have also been given the freedom to open ATMs unlike in both cases the foreign banks who have been restricted in both of these areas. 2.3 Management Organisation IDBI Bank is a Board-managed organisation. The responsibility for the day-to-day  management of operations of the Bank is vested with the Chairman Managing  Director and two Deputy Managing Directors, who draw upon the support and  expertise of a cross- disciplinary Top Management Team. As on March 31, 2008, IDBI  Bank had a combined employee base of 8989, including professionals from the fields  of accountancy, management, engineering, law, computer technology, banking and  economics. Mr. Yogesh Agarwal, Chairman Managing Director Mr. Jitender Balakrishnan, Mr. O.V. Bundellu, (Deputy Managing Director) (Deputy Managing Director) OTHER BOARD OF DIRECTORS 2.4 IDBI Bank business chart 2.5 IDBI bank organizational chart 2.6 Products Services Free services Following services are provided to every type of A/C holder in general- ATMs : Besides cash withdrawals, some of the important things that you can do through the International Debit cum ATM card are : Balance Enquiry Statement Request Cheque-book Request Mini statements Cheque and Cash Deposits International usage Make purchases at 51,000 merchant establishments in India and over 10 million worldwide. Fabulous discounts and great deals at various establishments Internet Banking: Internet Banking gives you the power to access your bank account from your Personal Computer. Some of the important features of Internet Banking are : Account Balance Inquiry Transaction tracking and history Cheque status inquiry Funds transfer facilities to Own-account or third-parties Cheque book Requests Stop payment Requests FD renewal Requests Phone Banking: Just pick up your phone and access your account. The following features are available through Phone Banking : Available round the clock 24*7*365 Current Balance Inquiry Last 5 transactions inquiry Statement by fax fax-back, fax to another number, fax to registerednumber, Statement by mail Cheque status enquiry Cheque book request Balance as of a particular date Mobile Banking: The unique feature is that this facility is available across all mobile service providers. Balance enquiry Details of Last three transactions Cheque payment status Cheque book request Statement request Other services Sunday Banking Some of our branches are also open on Sundays that gives you an opportunity to complete all your banking requirements at your convenience. Locker Our branches provide lockers facility at nominal charges Who can open Account? Resident Individuals, Minors, Hindu Undivided Family (HUF), Trusts, Associations, Clubs, Societies, Foreign National residing in India can open a/c. Documents required for Account Opening: Account opening form Latest passport size photograph Self cheque or cash deposit Copy of passport In the absence of passport copy, copy of one document each from List A and List B is required: List A Voters ID card * Defense services Id/ Government ID Driving License * PAN card Photo credit card List B Latest bank account/credit card statement Latest electricity/telephone/mobile phone bill Latest copy of LIC policy or insurance premium receipt Latest copy of NSC Letter from employer certifying current mailing address Latest house lease agreement SuperSavings Account An assortment of benefits, earnings and convenience. Be it happiness in life or more time for yourself, you have always desired more  of it. So why settle for less with your savings account? The SuperSavings Account is a complete financial package that provides you  with easy access to your money and complete banking convenience too. It  offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but  also make it grow. So apart from the basic benefits of a savings account, we offer you options for  faster transfer of funds, options to pay your bills or tax online and options to  grow money at attractive interest rates in the savings account. All these  features are offered for a minimum balance of Rs 5,000. Please click on the  links given below to find out more about each of these features. The SuperSavings Account is a complete financial package that provides you  with easy access to your money and complete banking convenience too. It  offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but  also make it grow. Roaming Current Account A Current account for every business No two businesses are the same, which is why IDBI Bank offersfive Roaming Current Accounts Gold to suit your business needs. Based on the balance you choose to maintain in the account,  you can then choose your specific Roaming Current Account accordingly. IDBI Bank Current Accounts not only gives you the flexibility of banking  anytime, anywhere, but also allows you to save more money while doing  business across the country. Roaming Current Account from IDBI Bank comes packed with a host of  services and facilities that makes your banking convenient and hassle-free. With services such as multi-city and multi-branch banking, electronic funds   transfers, national clearing in selected cities, 247 cash withdrawals from  ATMs, Internet Banking, Phone Banking and SMS Banking, you are assured  of faster remittances and collection of funds at competitive rates. Whats  more, extended IDBI Banking hours and Sunday Banking, all this to simplify  banking for you! Features:- Make payments to your vendors in different cities without any costs. Receive payments form your customers without any charge deducted from the  amount Do all your banking right from where you are or wherever you travel Most importantly, maintain better relations with your vendors and customers. All this, only with the IDBI Bank RoamingCurrent Account. You can open a Current Account (Basic RoamingCurrent Account)with only  Rs 10,000. Keep in mind, you will have to maintain an average quarterly  balance of Rs 10,000. But this is nothing compared to a host of services and  facilities that will make your current account work more effectively and  efficiently. Open Current Accounts Following can open current A/c: Sole Proprietorship Firm Partnership firm Private and Public Limited Companies Hindu Undivided Family Trusts Societies, Clubs Associations Documents required for account opening: Sole Proprietorship Account opening form Signed declaration in the Account Opening form Passport Copy or Self-cheque along with a copy of (any one) >> Voter ID card >> Defence Id/Govt ID >> Driving License >> PAN card >> Photo credit card In addition the following forms are required Proof of existence of sole proprietorship firm (any one) >> Electricity/Telephone bill for the sole proprietorship firm >> Shop and Establishment certificate >> Proof of PAN /GIR No or Form 60 (only for cash deposits) >> Latest passport sized photograph of the sole proprietor If the address mentioned in any of the above documents is different from that stated in the account opening form, kindly submit any one of the following to confirm the present address >> Ration card >> gas connection receipt >> latest telephone bill >> latest electricity bill Partnership firm Account opening form Signed declaration in the Account Opening form Passport copies of all partners or Self-cheque along with a copy of (any one) >> Voter ID card >> Defence Id/Govt ID >> Driving License >> PAN card >> Photo credit card In addition the following forms are required Proof of existence of partnership firm (any one) >> Shop and Establishment certificate >> Copy of registration certificate >> Copy of partnership deed >> Letter of consent signed by all partners (as per banks format) Private Limited and Public Limited Companies Account opening form Copy of certificate of incorporation Names and latest passport sized photographs of the authorized signatories Certified true copy of memorandum and articles of association Certified true copy of commencement of business PAN /GIR No details or Form 60 Names, addresses of directors of the companies Certified true copy of board resolution Hindu Undivided Family Account opening form Signed declaration by Karta and Co-parcenors in the Account opening Form Names and signatures addresses of Karta and co-parcenors Names, signatures and latest passport sized photographs of authorized signatories PAN /GIR No details or Form 60 Trusts Account opening form Copy of Trust Deed Copy of the resolution of the Trustees Copy of registration certificate Names and latest passport size photographs of the authorized signatories Names, addresses of the trustees Clubs/Societies and Associations Names and signatures and latest passport sized photographs of authorized signatories Copy of rules and by-laws Copy of the resolution of members for account operation Copy of registration certificate Account Opening Form Idbi banks Business Special Current account gives a host of free services and facilities that ensure optimal utilization of funds, higher liquidity and cost savings. At he same time you dont have to keep a higher minimum balance. You need to keep an Average quarterly balance of Rs. 50,000 only to avail the free services Business Premium Bronze (Rs. 1 lac-AQB) Type of Accounts: Bronze Average Quarterly Balance (AQB):1lac Free funds transfers (per month) Cheque payable locally (in over 65 idbi bank locations) :1.5 cr Demand Draft per day (on over 65 idbi bank locations) :10 lack Demand Draft (on over 300 non-idbi bank locations) :chargeable Electronic Funds Transfers :1.5 cr Pay Orders : un limited Free cheque collection (per month) Outstation cheque collection (on idbi bank locations) :50 lac Daily cheque pick-up from your establishment* :Yes Free Inter-branch banking Any branch cash withdrawal (per day) : 1lac Any branch cash deposit (per day) : Rs 20,000 Total limit for Free transactions (per day) : 6.86 cr Cost saving to the customer per year : 16 lac Also available Basic Current Account (AQB of Rs 10,000). you get monthly statement of account, certificate of balance, seep-in from FD and Net, Phone and Mobile banking facilities all FREE Business Premium Silver (Rs. 3 lacks -AQB) Types of Accounts: Silver Ø Average Quarterly Balance (AQB):3lac Banking, Customer Satisfaction IDBI Bank Awareness Banking, Customer Satisfaction IDBI Bank Awareness CHAPTER- I 1.1 Title of the study 1.2 Scope of the study 1.3 Objective of the study 1.4 Significance of study 1.5 Researcher methodology 1.1 Title of the study:- â€Å"A survey on banking products, customer satisfaction awareness of IDBI Bank† 1.2 Scope Importance of the Study Each and every project study along with its certain objectives also have scope for  future. And this scope in future gives to new researches a new need to research a  new project with a new scope. Scope of the study not only consist one or two future  business plan but sometime it also gives idea about a new business which becomes  much more profitable for the researches then the older one. Scope of the study could give the projected scenario for a new observed in my project  are not exactly having all the features of the scope which I described above but also  not lacking all the features. Research study could give an idea of network expansion for capturing more  market and customer with better services and lower cost, with out compromising  with quality. In future customer requirements could be added with the product and services for  getting an edge over competitors. Consumer behavior could also be used for the purpose of launching a new  product with extra benefits which are required by customers for their account  (saving or current ) and/or for their investments. Factors which are responsible for the performance for bank can also be used for  the modification of the strategy and product for being more profitable. 1.3 Objectives of the study:- To know the customer needs and expectations. To find out the factors which customer take into consideration in opening a account To know that up to what extent a customer is satisfied with the bank To know the customer complaints and their redressal 1.4 Significance of the study:- Every research is conducted to fulfill certain objectives and these objective in turn fulfill some purpose and are of significance for one or more then one party these research is significant for:- To the Researcher:- This study provides the researcher a practical insight of various activities and function of the bank The researcher will also be able to develop on in depth knowledge of banking sector The study is also required for the partial fulfillment of the requirement for the degree of MBA as per the curriculum To the Bank:- The study would help IDBI Bank to know the customers attitude (about awareness and satisfaction level) towards its various products. 1.5 Research Methodology:- 1) Type of Research Research is descriptive in nature 2) Universe Customer of IDBI Bank in New Delhi 3) Sampling Unit Existing customer of IDBI Bank 4) Sampling Technique Convenience method of sampling was used 5) Sample Size 200 respondents 6) Data Type Primary secondary data PRIMARY DATA The Primary data are those which are collected afresh and for the first time, and thus  happen to be original in character. SECONDARY DATA The secondary data are those which have already been collected by someone else  and which have already been passed through the statistical process. CHAPTER II 2.1 Industry Introduction 2.2 Introduction to IDBI bank: All about 2.3 Management Organization 2.4 IDBI bank business chart 2.5 IDBI bank organizational chart 2.6 Product Services 2.7 Subsidiaries of IDBI 2.8 Review of literature 2.1 Industry introduction The Indian Banking industry, which is governed by the Banking Regulation  Act of India, 1949 can be broadly classified into two major categories, non-scheduled banks and scheduled banks. Scheduled banks comprise  commercial banks and the co-operative banks. In terms of ownership,  commercial banks can be further grouped into nationalized banks, the State  Bank of India and its group banks, regional rural banks and private sector  banks (the old/ new domestic and foreign). These banks have over 67,000  branches spread across the country in every city and villages of all nook and  corners of the land. The first phase of financial reforms resulted in the nationalization of 14 major  banks in 1969 and resulted in a shift from Class banking to Mass banking. This in turn resulted in a significant growth in the geographical coverage of  banks. Every bank had to earmark a minimum percentage of their loan  portfolio to sectors identified as â€Å"priority sectors†. The manufacturing sector  also grew during the 1970s in protected environs and the banking sector was  a critical source. The next wave of reforms saw the nationalization of 6 more  commercial banks in 1980. Since then the number of scheduled commercial  banks increased four-fold and the foreign banks (numbering42), regional rural  banks and other scheduled commercial banks accounted for 5.7 percent, 3.9  percent and 12.2 percent respectively in deposits and 8.41 percent, 3.14  percent and number of bank branches increased eight-fold. And that was not  the limit of growth. After the second phase of financial sector reforms and liberalization of the  sector in the early nineties, the Public Sector Banks (PSB) s found it  extremely difficult to compete with the new private sector banks and the  foreign banks. The new private sector banks first made their appearance after  the guidelines permitting them were issued in January 1993. Eight new  private sector banks are presently in operation. These banks due to their late  start have access to state-of-the-art technology, which in turn helps them to  save on manpower costs. During the year 2000, the State Bank Of India (SBI) and its 7 associates  accounted for a 25 percent share in deposits and 28.1 percent share in credit. The 20 nationalized banks accounted for 53.2 percent of the deposits and 47.5  percent of credit during the same period. Current Scenario: The industry is currently in a transition phase. On the one hand, the PSBs,  which are the mainstay of the Indian Banking system are in the process of  shedding their flab in terms of excessive manpower, excessive non  Performing Assets (Npas) and excessive governmental equity, while on the  other hand the private sector banks are consolidating themselves through  mergers and acquisitions.   PSBs, which currently account for more than 78 percent of total banking  industry assets are saddled with NPAs (a mind-boggling Rs 830 billion in  2000), falling revenues from traditional sources, lack of modern technology  and a massive workforce while the new private sector banks are forging  ahead and rewriting the traditional banking business model by way of their  sheer innovation and service. The PSBs are of course currently working out  challenging strategies even as 20 percent of their massive employee strength  has dwindled in the wake of the successful Voluntary Retirement Schemes  (VRS) schemes. The private players however cannot match the PSBs great reach, great size  and access to low cost deposits. Therefore one of the means for them to  combat the PSBs has been through the merger and acquisition (M A) route. Over the last two years, the industry has witnessed several such instances. For instance, HDFC Banks merger with Times Bank Icici Banks acquisition  of ITC Classic, Anagram Finance and Bank of Madurai. Centurion Bank,  Indusind Bank, Bank of Punjab, Vysya Bank are said to be on the lookout. The  UTI bank- Global Trust Bank merger however opened a pandoras box and  brought about the realization that all was not well in the functioning of many  of the private sector banks. Private sector Banks have pioneered internet banking, phone banking,  anywhere banking, mobile banking, debit cards, Automatic Teller Machines  (ATMs) and combined various other services and integrated them into the  mainstream banking arena, while the PSBs are still grappling with disgruntled  employees in the aftermath of successful VRS schemes. Also, following  Indias commitment to the W To agreement in respect of the services sector,  foreign banks, including both new and the existing ones, have been permitted  to open up to 12 branches a year with effect from 1998-99 as against the  earlier stipulation of 8 branches. Tasks of government diluting their equity from 51 percent to 33 percent in  November 2000 has also opened up a new opportunity for the takeover of  even the PSBs. The FDI rules being more rationalized in Q1FY02 may also  pave the way for foreign banks taking the M A route to acquire willing Indian  partners. Meanwhile the economic and corporate sector slowdown has led to an  increasing number of banks focusing on the retail segment. Many of them are  also entering the new vistas of Insurance. Banks with their phenomenal reach  and a regular interface with the retail investor are the best placed to enter into  the insurance sector. Banks in India have been allowed to provide fee-based  insurance services without risk participation, invest in an insurance company  for providing infrastructure and services support and set up of a separate  joint- venture insurance company with risk participation. Aggregate Performance of the Banking Industry Aggregate deposits of scheduled commercial banks increased at a  compounded annual average growth rate (Cagr) of 17.8 percent during 1969-99, while bank credit expanded at a Cagr of 16.3 percent per annum. Banks  investments in government and other approved securities recorded a Cagr of  18.8 percent per annum during the same period. In FY01 the economic slowdown resulted in a Gross Domestic Product (GDP)  growth of only 6.0 percent as against the previous years 6.4 percent. The WPI  Index (a measure of inflation) increased by 7.1 percent as against 3.3 percent  in FY00. Similarly, money supply (M3) grew by around 16.2 percent as against 14.6  percent a year ago. The growth in aggregate deposits of the scheduled commercial banks at 15.4  percent in FY01 percent was lower than that of 19.3 percent in the previous  year, while the growth in credit by SCBs slowed down to 15.6 percent in FY01  against 23 percent a year ago. The industrial slowdown also affected the earnings of listed banks. The net  profits of 20 listed banks dropped by 34.43 percent in the quarter ended  March 2001. Net profits grew by 40.75 percent in the first quarter of 2000-2001, but dropped to 4.56 percent in the fourth quarter of 20002001. On the Capital Adequacy Ratio (CAR) front while most banks managed to  fulfill the norms, it was a feat achieved with its own share of difficulties. The  CAR, which at present is 9.0 percent, is likely to be hiked to 12.0 percent by  the year 2004 based on the Basle Committee recommendations. Any bank  that wishes to grow its assets needs to also shore up its capital at the same  time so that its capital as a percentage of the risk-weighted assets is  maintained at the stipulated rate. While the IPO route was a much-fancied one  in the early ‘90s, the current scenario doesnt look too attractive for bank  majors. Consequently, banks have been forced to explore other avenues to shore up  their capital base. While some are wooing foreign partners to add to the  capital others are employing the M A route. Many are also going in for right  issues at prices considerably lower than the market prices to woo the  investors. Interest Rate Scene The two years, post the East Asian crises in 1997-98 saw a climb in the global  interest rates. It was only in the later half of FY01 that the US Fed cut interest  rates. India has however remained more or less insulated. The past 2 years in  our country was characterized by a mounting intention of the Reserve Bank  Of India (RBI) to steadily reduce interest rates resulting in a narrowing  differential between global and domestic rates. The RBI has been affecting bank rate and CRR cuts at regular intervals to  improve liquidity and reduce rates. The only exception was in July 2000 when  the RBI increased the Cash Reserve Ratio (CRR) to stem the fall in the rupee  against the dollar. The steady fall in the interest rates resulted in squeezed  margins for the banks in general. Governmental Policy: After the first phase and second phase of financial reforms, in the 1980s  commercial banks began to function in a highly regulated environment, with  administered interest rate structure, quantitative restrictions on credit flows,  high reserve requirements and reservation of a significant proportion of  lendable resources for the priority and the government sectors. The  restrictive regulatory norms led to the credit rationing for the private sector  and the interest rate controls led to the unproductive use of credit and low  levels of investment and growth. The resultant ‘financial repression led to  decline in productivity and efficiency and erosion of profitability of the  banking sector in general. This was when the need to develop a sound commercial banking system was  felt. This was worked out mainly with the help of the recommendations of the  Committee on the Financial System (Chairman: Shri M. Narasimham), 1991. The resultant financial sector reforms called for interest rate flexibility for  banks, reduction in reserve requirements, and a number of structural  measures. Interest rates have thus been steadily deregulated in the past few  years with banks being free to fix their Prime Lending Rates(PLRs) and  deposit rates for most banking products. Credit market reforms included  introduction of new instruments of credit, changes in the credit delivery  system and integration of functional roles of diverse players, such as, banks,  financial institutions and non-banking financial companies (Nbfcs). Domestic Private Sector Banks were allowed to be set up, PSBs were allowed  to access the markets to shore up their Cars. Implications Of Some Recent Policy Measures: The allowing of PSBs to shed manpower and dilution of equity are moves that  will lend greater autonomy to the industry. In order to lend more depth to the  capital markets the RBI had in November 2000 also changed the capital  market exposure norms from 5 percent of banks incremental deposits of the  previous year to 5 percent of the banks total domestic credit in the previous  year. But this move did not have the desired effect, as in, while most banks  kept away almost completely from the capital markets, a few private sector  banks went overboard and exceeded limits and indulged in dubious stock  market deals. The chances of seeing banks making a comeback to the stock  markets are therefore quite unlikely in the near future. The move to increase  Foreign Direct Investment FDI limits to 49 percent from 20 percent during the  first quarter of this fiscal came as a welcome announcement to foreign  players wanting to get a foot hold in the Indian Markets by in vesting in willing  Indian partners who are starved of net worth to meet CAR norms. Ceiling for  FII investment in companies was also increased from 24.0 percent to 49.0  percent and have been included within the ambit of FDI investment. IDBI bank: all about The economic development of any country depends on the extent to which its  financial system efficiently and effectively mobilizes and allocates resources. There are a number of banks and financial institutions that perform this  function; one of them is the development bank. Development banks are  unique financial institutions that perform the special task of fostering the  development of a nation, generally not undertaken by other banks. Development banks are financial agencies that provide medium-and long-term financial assistance and act as catalytic agents in promoting balanced  development of the country. They are engaged in promotion and development  of industry, agriculture, and other key sectors. They also provide  development services that can aid in the accelerated growth of an economy. The objectives of development banks are: To serve as an agent of development in various sectors, viz. industry,  agriculture, and international trade To accelerate the growth of the economy To allocate resources to high priority areas To foster rapid industrialization, particularly in the private sector,  so as to provide employment opportunities as well as higher production   To develop entrepreneurial skills To promote the development of rural areas To finance housing, small scale industries, infrastructure, and social  utilities. 2.2 Introduction to the Bank IDBI the tenth largest development bank in the world has promoted world class institutions in India. A few of such institution built by IDBI are the National Stock Holding Corp. (NSE), the National Securities Depository Services Ltd.( NSDL ) Stock Holding Corp. of India (SHICL) etc. IDBI is a strategic investor in a plethora of institutions, which have revolutionized the Indian Financial Markets. IDBI promoted IDBI BANK to mark the formal foray of the Idbi group into commercial Banking. Idbi Bank, which began with an equity capital base of Rs. 1000 million (Rs.800 million contribute by IDBI and Rs. 200 millions by SIDBI), commenced its first branch at Indore in November 1995. The birth of Idbi bank took place after RBI issued guidelines for entry of new private sector banks in January 93. Subsequently, IDBI as promoters sought permission to establish a commercial bank and retained KPMG a management consultant of international repute to prepare the principle approval to establish Idbi bank on February 11th 1994 thereafter the bank was incorporated at Gwalior under companies act on 15th September 1994 with its registered office at Indore. The Certificate of Commencement of Business was received on 2nd December 1994. Banks registered office is in Indore and Head Office in Mumbai. One of the reason for the growth of Indian banks like ICICI and IDBI is that they have been allowed freedom to open any no. of branches in a particular city or suburb. They have also been given the freedom to open ATMs unlike in both cases the foreign banks who have been restricted in both of these areas. 2.3 Management Organisation IDBI Bank is a Board-managed organisation. The responsibility for the day-to-day  management of operations of the Bank is vested with the Chairman Managing  Director and two Deputy Managing Directors, who draw upon the support and  expertise of a cross- disciplinary Top Management Team. As on March 31, 2008, IDBI  Bank had a combined employee base of 8989, including professionals from the fields  of accountancy, management, engineering, law, computer technology, banking and  economics. Mr. Yogesh Agarwal, Chairman Managing Director Mr. Jitender Balakrishnan, Mr. O.V. Bundellu, (Deputy Managing Director) (Deputy Managing Director) OTHER BOARD OF DIRECTORS 2.4 IDBI Bank business chart 2.5 IDBI bank organizational chart 2.6 Products Services Free services Following services are provided to every type of A/C holder in general- ATMs : Besides cash withdrawals, some of the important things that you can do through the International Debit cum ATM card are : Balance Enquiry Statement Request Cheque-book Request Mini statements Cheque and Cash Deposits International usage Make purchases at 51,000 merchant establishments in India and over 10 million worldwide. Fabulous discounts and great deals at various establishments Internet Banking: Internet Banking gives you the power to access your bank account from your Personal Computer. Some of the important features of Internet Banking are : Account Balance Inquiry Transaction tracking and history Cheque status inquiry Funds transfer facilities to Own-account or third-parties Cheque book Requests Stop payment Requests FD renewal Requests Phone Banking: Just pick up your phone and access your account. The following features are available through Phone Banking : Available round the clock 24*7*365 Current Balance Inquiry Last 5 transactions inquiry Statement by fax fax-back, fax to another number, fax to registerednumber, Statement by mail Cheque status enquiry Cheque book request Balance as of a particular date Mobile Banking: The unique feature is that this facility is available across all mobile service providers. Balance enquiry Details of Last three transactions Cheque payment status Cheque book request Statement request Other services Sunday Banking Some of our branches are also open on Sundays that gives you an opportunity to complete all your banking requirements at your convenience. Locker Our branches provide lockers facility at nominal charges Who can open Account? Resident Individuals, Minors, Hindu Undivided Family (HUF), Trusts, Associations, Clubs, Societies, Foreign National residing in India can open a/c. Documents required for Account Opening: Account opening form Latest passport size photograph Self cheque or cash deposit Copy of passport In the absence of passport copy, copy of one document each from List A and List B is required: List A Voters ID card * Defense services Id/ Government ID Driving License * PAN card Photo credit card List B Latest bank account/credit card statement Latest electricity/telephone/mobile phone bill Latest copy of LIC policy or insurance premium receipt Latest copy of NSC Letter from employer certifying current mailing address Latest house lease agreement SuperSavings Account An assortment of benefits, earnings and convenience. Be it happiness in life or more time for yourself, you have always desired more  of it. So why settle for less with your savings account? The SuperSavings Account is a complete financial package that provides you  with easy access to your money and complete banking convenience too. It  offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but  also make it grow. So apart from the basic benefits of a savings account, we offer you options for  faster transfer of funds, options to pay your bills or tax online and options to  grow money at attractive interest rates in the savings account. All these  features are offered for a minimum balance of Rs 5,000. Please click on the  links given below to find out more about each of these features. The SuperSavings Account is a complete financial package that provides you  with easy access to your money and complete banking convenience too. It  offers you a whole range of options for optimal management of your money. Which means, with SuperSavings Account you not only save your money but  also make it grow. Roaming Current Account A Current account for every business No two businesses are the same, which is why IDBI Bank offersfive Roaming Current Accounts Gold to suit your business needs. Based on the balance you choose to maintain in the account,  you can then choose your specific Roaming Current Account accordingly. IDBI Bank Current Accounts not only gives you the flexibility of banking  anytime, anywhere, but also allows you to save more money while doing  business across the country. Roaming Current Account from IDBI Bank comes packed with a host of  services and facilities that makes your banking convenient and hassle-free. With services such as multi-city and multi-branch banking, electronic funds   transfers, national clearing in selected cities, 247 cash withdrawals from  ATMs, Internet Banking, Phone Banking and SMS Banking, you are assured  of faster remittances and collection of funds at competitive rates. Whats  more, extended IDBI Banking hours and Sunday Banking, all this to simplify  banking for you! Features:- Make payments to your vendors in different cities without any costs. Receive payments form your customers without any charge deducted from the  amount Do all your banking right from where you are or wherever you travel Most importantly, maintain better relations with your vendors and customers. All this, only with the IDBI Bank RoamingCurrent Account. You can open a Current Account (Basic RoamingCurrent Account)with only  Rs 10,000. Keep in mind, you will have to maintain an average quarterly  balance of Rs 10,000. But this is nothing compared to a host of services and  facilities that will make your current account work more effectively and  efficiently. Open Current Accounts Following can open current A/c: Sole Proprietorship Firm Partnership firm Private and Public Limited Companies Hindu Undivided Family Trusts Societies, Clubs Associations Documents required for account opening: Sole Proprietorship Account opening form Signed declaration in the Account Opening form Passport Copy or Self-cheque along with a copy of (any one) >> Voter ID card >> Defence Id/Govt ID >> Driving License >> PAN card >> Photo credit card In addition the following forms are required Proof of existence of sole proprietorship firm (any one) >> Electricity/Telephone bill for the sole proprietorship firm >> Shop and Establishment certificate >> Proof of PAN /GIR No or Form 60 (only for cash deposits) >> Latest passport sized photograph of the sole proprietor If the address mentioned in any of the above documents is different from that stated in the account opening form, kindly submit any one of the following to confirm the present address >> Ration card >> gas connection receipt >> latest telephone bill >> latest electricity bill Partnership firm Account opening form Signed declaration in the Account Opening form Passport copies of all partners or Self-cheque along with a copy of (any one) >> Voter ID card >> Defence Id/Govt ID >> Driving License >> PAN card >> Photo credit card In addition the following forms are required Proof of existence of partnership firm (any one) >> Shop and Establishment certificate >> Copy of registration certificate >> Copy of partnership deed >> Letter of consent signed by all partners (as per banks format) Private Limited and Public Limited Companies Account opening form Copy of certificate of incorporation Names and latest passport sized photographs of the authorized signatories Certified true copy of memorandum and articles of association Certified true copy of commencement of business PAN /GIR No details or Form 60 Names, addresses of directors of the companies Certified true copy of board resolution Hindu Undivided Family Account opening form Signed declaration by Karta and Co-parcenors in the Account opening Form Names and signatures addresses of Karta and co-parcenors Names, signatures and latest passport sized photographs of authorized signatories PAN /GIR No details or Form 60 Trusts Account opening form Copy of Trust Deed Copy of the resolution of the Trustees Copy of registration certificate Names and latest passport size photographs of the authorized signatories Names, addresses of the trustees Clubs/Societies and Associations Names and signatures and latest passport sized photographs of authorized signatories Copy of rules and by-laws Copy of the resolution of members for account operation Copy of registration certificate Account Opening Form Idbi banks Business Special Current account gives a host of free services and facilities that ensure optimal utilization of funds, higher liquidity and cost savings. At he same time you dont have to keep a higher minimum balance. You need to keep an Average quarterly balance of Rs. 50,000 only to avail the free services Business Premium Bronze (Rs. 1 lac-AQB) Type of Accounts: Bronze Average Quarterly Balance (AQB):1lac Free funds transfers (per month) Cheque payable locally (in over 65 idbi bank locations) :1.5 cr Demand Draft per day (on over 65 idbi bank locations) :10 lack Demand Draft (on over 300 non-idbi bank locations) :chargeable Electronic Funds Transfers :1.5 cr Pay Orders : un limited Free cheque collection (per month) Outstation cheque collection (on idbi bank locations) :50 lac Daily cheque pick-up from your establishment* :Yes Free Inter-branch banking Any branch cash withdrawal (per day) : 1lac Any branch cash deposit (per day) : Rs 20,000 Total limit for Free transactions (per day) : 6.86 cr Cost saving to the customer per year : 16 lac Also available Basic Current Account (AQB of Rs 10,000). you get monthly statement of account, certificate of balance, seep-in from FD and Net, Phone and Mobile banking facilities all FREE Business Premium Silver (Rs. 3 lacks -AQB) Types of Accounts: Silver Ø Average Quarterly Balance (AQB):3lac

The Impact of Technology Essay example -- Technology Technological Pap

The Impact of Technology With all of the new technology forcing itself into our lives, many of us can't help but get sucked into the excitement. So as we struggle to figure out where the future is heading, we ask ourselves is it good or bad? In my opinion, it's a little bit of both. Everything we do uses technology. The computer that I typed this on is one of them. On page 28 in the textbook, there is a short story on how much we use computers daily. Our watches, ATMs, cars, TV’s, and Radio's all use computers to work. Imagine our lives without it. It would be tough, right? People have grown so used to the advantages of technology, life without it would be difficult for most of us. Cell phones are a very popular technology. People can be seen every day talking or carrying around a cellular phone. In larger cities they're seen almost everywhere. They can be used for business and personal use, and they are a important thing to have when in an emergency. Technology changes every day making our society more and more advanced. A February 17, 2004 article from the Detroit Free Press talks about a new watch that does more than tell time. According to the article, you can customize the data your watch will receive and display. Plus you can set the watch to receive MSN instant messages, display your calendar appointments (if you have Outlook 2000 mail software), receive local, national and international weather data, and show news and custom stock information. The MSN Direct network uses FM radio band to transmit information to anywhere that can receive its radio reception. The watch receives its data from the FM signals and displays it on the watch. The watch is called the "Smart Watch" and is made by Fossil. The watch is r... ...be Delphi's XM Roady. Designed only for your vehicle it works through your tape player like the SKYFi model. The Raody costs about $119. I'm sure XM Satellite radio will become extremely popular. The idea of no commercials and more than 100 channels can suck just about anyone in. But how long will it be before commercials take over that too? Who knows, maybe commercials will have their own channel before too long. XM Satellite radios sound like a great idea and a great buy, but I think I'll be waiting until they get a little cheaper. For the most part I believe the future is heading in a good direction, with a lot more convenience for everyone. However, we need to be aware of the problems that can occur if we rely solely on technology. If there is a power outage, or you have an "opportunity," you won't be able to rely on computers or technology to help you.